Operations of Employment Service Enterprises

What operations may an employment service enterprise (commonly known as a job brokerage or job introduction enterprise) carry out? Under Decree No. 352/2025/ND-CP of the Government (effective from 1 January 2026, replacing Decree No. 23/2021/ND-CP), the contents of an enterprise’s employment service operations are set out in Article 12, comprising the four main groups of operations below.

1. Consulting Operations

Employment service enterprises may carry out consulting operations including:

– Consulting on career orientation and the national vocational skills qualification framework;
– Consulting employees on jobs to choose positions suited to their abilities and aspirations;
– Consulting on skills for participating in recruitment; on self-employment, and on finding jobs domestically and abroad;
– Consulting agencies, organizations, and individuals on recruiting, employing, and managing labor; on employment administration and development, and human resource development;
– Consulting employees and employers on labor and employment policies.

2. Introducing Jobs to Employees

Enterprises may introduce domestic jobs to employees, and introduce overseas jobs to employees through enterprises licensed to send Vietnamese workers abroad under contracts, organizations and individuals investing abroad, or public non-business units assigned tasks under the Law on Vietnamese Workers Working Abroad Under Contracts 2020.

Note: employment service enterprises may not directly send employees to work abroad without a license for the service of sending Vietnamese workers abroad under contracts — these are two different types of licenses.

3. Supplying and Introducing Labor to Employers

Enterprises may:

– Recruit workers through competitive examinations to select and introduce persons who meet the conditions and requirements of employers;
– Introduce labor at the request of employers.

4. Collecting, Analyzing, Storing, and Providing Labor Market Information

Enterprises may collect, analyze, store, and provide labor market information serving employees, employers, and state management authorities.

Conditions for Enterprises to Engage in Employment Services

To be granted the License for Employment Service Operations under Decree No. 352/2025/ND-CP, enterprises must satisfy conditions regarding operating premises, security deposits, standards for the legal representative, and other conditions as prescribed. Enterprises may only carry out employment service operations after being granted the license; operating without a license may result in administrative penalties.

Obligations of Employment Service Enterprises

In the course of operations, enterprises must comply with obligations such as: publicly displaying the license at their head office; implementing periodic reporting on the results of employment service operations; not collecting money from employees in violation of regulations; and safeguarding the rights of employees and employers under signed contracts.

Need advice on the conditions or drafting the dossier for the License for Employment Service Operations under Decree No. 352/2025/ND-CP? Please contact ANT Legal’s lawyers via Hotline/Zalo 0966.475.966 for dossier-specific support.