Are postal service providers allowed to check parcels before accepting them?

Can businesses providing postal services check mail items before accepting them?

Can businesses providing postal services check mail items before accepting them, according to the provisions of Clause 3 of Article 29 Postal Law 2010 as follows:

Rights and obligations of enterprises providing postal services

In addition to the rights and obligations specified in the Law on Enterprises, enterprises providing postal services also have the following rights and obligations:

1. Establish a postal network to provide postal services;

2. Be paid the full price of the postal service that you provide;

3. Check the contents of packages and parcels of goods before accepting;

4. Refuse to provide postal services if detecting postal items that violate the provisions of Article 12 of this Law and regulations on conditions for providing postal services of enterprises;

5. Handling of unclaimed postal items specified in Clause 5, Article 17 of this Law;

6. Provide complete and accurate information about postal services to postal service users;

7. Publicly post at service points the List of items and goods that cannot be sent, accepted, or transported via the postal network specified in Article 12 of this Law and regulations on conditions for providing postal services of enterprises;

8. Ensuring safety and security in the provision and use of postal services according to the provisions of Articles 13 and 14 of this Law;

According to the above regulations, postal service providers have the right to check the contents of packages and parcels of goods before accepting them.

Thus, the postal service provider has the right to check the content of the parcel before accepting it.

Can postal service users complain when they see businesses checking mail items causing damage?

Can postal service users complain when they see businesses checking mail items causing damage? According to the provisions of Clause 1, Article 38 of the 2010 Postal Law as follows:

Complaints in the provision and use of postal services

1. Postal service users and postal service providers have the right to complain to protect their legitimate rights and interests.

2. Complaints specified in Clause 1 of this Article must be made in writing. The statute of limitations for complaints is specified as follows:

a) 06 months from the end of the postal item’s transit time for complaints about loss of postal items or slow delivery of postal items compared to the announced transit time; In case the enterprise does not announce the entire transit time, this statute of limitations is calculated from the day after the date the postal item is accepted;

b) 01 month from the date the postal item is delivered to the recipient for complaints about deterioration, damage, freight rates and other contents directly related to the postal item.

3. The time limit for resolving complaints is specified as follows:

a) Not more than 02 months from the date of receipt of the complaint for domestic postal services;

b) Not more than 03 months from the date of receipt of the complaint for international postal services.

4. Within the time limit specified in Clause 3 of this Article, the party receiving the complaint must resolve the complaint and notify the complaining party; If past the time limit specified in Clause 3 of this Article, the complaining party does not receive a response notice or does not agree with the complaint resolution result of the receiving party, the complaining party has the right to request dispute resolution.

5. In case the complaint is not made within the time limit specified in Clause 2 of this Article, the request for dispute resolution is invalid.

According to the above regulations, postal service users and postal service providers have the right to complain to protect their legitimate rights and interests.

Therefore, postal service users can complain when they see businesses checking mail items causing damage.

Compensation for damages in case of damaged parcels is made according to?

Compensation for damages in case of damaged parcels is made according to the principles specified in Article 40 of the 2010 Postal Law as follows:

– Compensation for damages in case of damaged postal items is determined according to the limit of liability for total damages for that service.

– Compensation for damage in case of damaged postal items is determined on the basis of actual damage, but not higher than the limit of liability for total damage for that service, unless otherwise agreed by the parties.

– Compensation is in Vietnamese Dong, payment is made in one lump sum, unless otherwise agreed by the parties.

– No compensation for indirect damages or unearned profits due to the provision of postal services that do not ensure the quality of postal services announced by the enterprise.

– The level of compensation for damage is announced and applied by the postal service provider, but must not be lower than the compensation level prescribed by a competent state authority.